Travel is mostly a wonderful and amazing adventure, But that doesn't mean something unexpected won't sometimes pop up and throw a monkey wrench into your plans!
First and foremost, WE ALWAYS RECOMMEND TRAEL INSURANCE! But in addition, here is a quick guide to some possible in-travel situations, and "What to do when" and if they arise:
YOUR FLIGHT GETS DELAYED
The fastest way to receive an alternative flight is at the airline counter at the airport. The airline’s online chat feature can also be quick and helpful if the airport line is long. Text me (845-280-0970) to let me know. If there is anything I’m able to do from my end to assist, I will.
YOUR FLIGHT GETS CANCELLED / YOU MISS A CONNECTING FLIGHT
It is important that you notify your arrival transportation company of the delay ASAP. Review your travel documents for the contact information. If the delay will cause you to miss a connecting flight, visit the airline counter and request to be moved to another flight. Then be sure to advise your transfer company of the arrival delay as soon as possible. Text me (845-280-0970) to let me know. if there is anything I’m able to do from my end to assist or modify arrangements, I will.
YOUR LUGGAGE IS LOST
Track your luggage using the luggage receipt and review the most recent location of your luggage. Proceed to the airline luggage counter and file a claim. You will need to provide your contact information, as well as all upcoming travel plans so that they can deliver your luggage to your location. If you have travel insurance, give them a call to let them know. You policy may include some type of allowance for clothing if your luggage is lost or delayed more than a certain amount of time.
YOU TEST POSITIVE FOR COVID
If you have travel insurance, call them immediately! The 24/7 insurance number can help guide you to the best nearby care options and facilitate payment in many instances. If you do not have travel insurance: First, and foremost, seek treatment as soon as possible. Once medical assistance has been obtained, text me to let me know what is happening (845-280-0970). If any plans need to be adjusted, I can coordinate this for you. If you incur expenses, be sure to keep any and all documentation and receipts. Contact the insurance company for their guidance on filing the claim.
YOU SUFFER AN INJURY OR FALL ILL
Let your local provider (cruise guest relations desk, hotel concierge, etc) know. Each destination and travel provider handles this differently and they will advise you on next steps for your situation. Call your travel insurance to advise them, and also text me (845-280-0970) to let me know ASAP. If plans need to be adjusted, I can coordinate this for you. If you incur any additional expenses, be sure to keep any and all documentation.
YOUR CREDIT OR DEBIT CARD WON'T WORK
We always recommend bringing more than one credit card, preferably Visa or Mastercard. (American Express and Discover are not widely accepted outside the US.) If a card doesn’t work, check your texts and email for potential fraud alerts from the bank. A block can often be removed through an electronic authorization, and once removed the transaction should work. If a text or email has not been received, call the bank and request for the card to be reactivated or the charge to be allowed. If it’s a debit card issue at an ATM, try taking out a lower cash amount. Many blocks are due to the requested amount exceeding the daily withdrawal limit.
YOU LOST YOUR PASSPORT
It is highly recommended that you bring a copy or photo of your passport with you, as well as another form government ID. In the event of a missing passport, you should take the copy/photo of your passport and your other ID to the nearest U.S. consulate or embassy for assistance in getting temporary documents. Please let me know ASAP (845-280-0970). If you have provided me with a photo of your passport I can send it to you.
AN ITEM IS MISSING FROM YOUR ROOM
We do not recommend bringing valuables during travel. If you choose to bring valuables, it is encouraged that you use the safe provided in the room. In the event that anything goes missing from your accommodations, you should immediately notify the reception and request to file a claim with the local authorities. If you have insurance on the item, you should file the claim as soon as you realize the loss. Insurance will need a copy of the police report.
YOU WANT TO CHANGE YOUR ROOM
Any issue with the quality of a room should first be handled directly with the hotel or cruise ship. Call reception to express the concern and ask for assistance in finding a suitable solution. If they are unable to resolve the issue, please let me know ASAP so that I can collaborate with our partner to see if there is any alternative resolution that can be found, and to avoid any future instances of similar nature.
YOUR TRANSFER OR TOUR GUIDE HAS NOT ARRIVED
Refer to your travel documents and attempt to reach the transfer/tour guide. WhatsApp is a great app that many vendors use. If you are booked through a package provider with a 24/7 support number, call that number so they can reach out o your behalf (it will be in your travel documents). If the meeting point is at your hotel, ask the concierge desk for their assistance in calling the tour or transfer company. This is especially helpful if there is a language barrier. In the event that they cannot be reached directly, please let me know.
